If your clients can't tell the difference between "we're closed" and "we're upset with you," that's not on them. That's a business with no system underneath the relationship.

Humphrey is a lagotto and he is, in Colleen's words, exactly the kind of lagotto you dread seeing on the booking list.

Double coats aren't low maintenance. Here is what is actually happening at every stage of a proper double coat groom, and why it takes as long as it does.

Have you noticed a few posts lately on social media where groomers are announcing how they ‘dodged a bullet’, or ‘had a lucky escape’ because they turned away a client with a matted dog?

An important part of professional dog grooming is the ability to deliver exceptional customer service.