We’ve all had that call (well… many) from clients wanting to push back their winter grooming appointment.

“I don’t want Fluffy to get cold!”

We’re people pleasers and puppy pleasers, but how do we find a balance between the two? And more importantly, which comes first?

Matting can be the relentless gift that keeps on giving!

Have you noticed a few posts lately on social media where groomers are announcing how they ‘dodged a bullet’, or ‘had a lucky escape’ because they turned away a client with a matted dog?

We’ve all been there – when a client arrives for their groom and either doesn’t understand that their dog is matted, or doesn’t understand why it costs them more money.

The common question “why are you charging me more if you’re going to shave it off anyway?”

Handling tricky situations

These brochures not only empower you with knowledge but also help educate your clients about pet care best practices.