If your clients can't tell the difference between "we're closed" and "we're upset with you," that's not on them. That's a business with no system underneath the relationship.

We get it. We have all had days where clients push every button you have. But here is something you might not want to hear… it might actually be your fault.

Grooming isn’t just dip, clip, and snip anymore. The job has come a long way, and it’s too important to skip the concepts that protect both dogs and groomers.

We’ve all been there – when a client arrives for their groom and either doesn’t understand that their dog is matted, or doesn’t understand why it costs them more money.

The common question “why are you charging me more if you’re going to shave it off anyway?”