You may not solve the problem today, but the door will be well and truly open to creating a pathway to resolution.

We’ve all been there – when a client arrives for their groom and either doesn’t understand that their dog is matted, or doesn’t understand why it costs them more money.

The common question “why are you charging me more if you’re going to shave it off anyway?”

What is Groomers Lung?

Whether you're a seasoned professional or just starting out, participating in grooming competitions can offer a wide range of benefits

Here are 7 tips for running a successful and efficient salon

It's a step a lot of groomers skip on clipped terriers. It's also a step that makes a meaningful difference to the dog's skin, the finish of the coat, and how the whole groom sits when it's done.

Most groomers have a default head. The one they're comfortable with, the one they fall back on, the one that works on most dogs most of the time. Michelle Weber is not here to take that away from you. She's here to add two more.

Handling tricky situations

Asian Fusion looks like a style. What it actually is, is a set of proportions - and Sue Wright breaks down exactly how those decisions are made.

Are you dressed for success? Smart appearance creates a great first impression for your business, and so does PPE!

It is vital to any business to stay in touch with the bottom line.

From time to time you may come across dogs who cannot cope with the full grooming experience.