A one-star review taught us that a genuine cost and an invented one can look exactly the same from the outside. This is about the difference, and why groomers need to get better at explaining it.

Learn how owners, groomers, vets, trainers and walkers all play a role in helping dogs cope with grooming and handling.

If your clients can't tell the difference between "we're closed" and "we're upset with you," that's not on them. That's a business with no system underneath the relationship.

You just finished your course. You've got your scissors, your table, your dryer, your shampoos, your insurance, and a head full of knowledge you didn't have six months ago. You're excited. You're also terrified. And somewhere in that mix, a little voice says: maybe I should charge less to start, just until I build my confidence.

Stop right there.

Theo is a toy poodle in a teddy bear style, and he is Michelle Weber's most posted dog. He gets puppuccinos. He falls asleep during his face groom. He sits on Michelle's table every six to eight weeks and goes home looking exactly like he did last time - which is precisely the point.

There are a few moments in this job that can really stay with you…

From the owner’s perspective they are staying close so their dog feels supported. From the dog’s perspective their trusted human appears deeply concerned about something happening on that table, which is a fairly convincing signal that perhaps the dog should also be concerned.

One bad grooming experience in your area can change how clients see all groomers. Here’s why it happens and what it means for professionals.

There’s a lot of judgement aimed at “doodle owners” as if they all knowingly signed up for a high-maintenance coat and then chose to ignore it. In reality, many of them were sold a story.

We get it. We have all had days where clients push every button you have. But here is something you might not want to hear… it might actually be your fault.

We’ve all had that call (well… many) from clients wanting to push back their winter grooming appointment.

“I don’t want Fluffy to get cold!”

The holiday hangover is real, relentless, and if we’re honest… a bit of a cold-hearted b*tch! But with our big-girl pants on, let’s dive into why the feels are hitting like a rogue mat in a fluffy coat: it’s not you—it’s January.