One bad grooming experience in your area can change how clients see all groomers. Here’s why it happens and what it means for professionals.

There’s a lot of judgement aimed at “doodle owners” as if they all knowingly signed up for a high-maintenance coat and then chose to ignore it. In reality, many of them were sold a story.

We get it. We have all had days where clients push every button you have. But here is something you might not want to hear… it might actually be your fault.

We’ve all had that call (well… many) from clients wanting to push back their winter grooming appointment.

“I don’t want Fluffy to get cold!”

The holiday hangover is real, relentless, and if we’re honest… a bit of a cold-hearted b*tch! But with our big-girl pants on, let’s dive into why the feels are hitting like a rogue mat in a fluffy coat: it’s not you—it’s January.

A perfectly acceptable response in verse. Add interpretive dance for full effect.

Understanding how to communicate effectively with your dog groomer is crucial

We’re people pleasers and puppy pleasers, but how do we find a balance between the two? And more importantly, which comes first?

No one sets out to disappoint their dog owners. If we were, we’d certainly be in the wrong line of work. However, in an industry that is needed by many, it is only truly understood by a small few.

Matting can be the relentless gift that keeps on giving!

So how should price increases be approached and communicated to your clients? Let’s have a look at best practice.

Have you noticed a few posts lately on social media where groomers are announcing how they ‘dodged a bullet’, or ‘had a lucky escape’ because they turned away a client with a matted dog?

We’ve all been there – when a client arrives for their groom and either doesn’t understand that their dog is matted, or doesn’t understand why it costs them more money.

The common question “why are you charging me more if you’re going to shave it off anyway?”

Handling tricky situations

These brochures not only empower you with knowledge but also help educate your clients about pet care best practices.