A one-star review taught us that a genuine cost and an invented one can look exactly the same from the outside. This is about the difference, and why groomers need to get better at explaining it.

Theo is a toy poodle in a teddy bear style, and he is Michelle Weber's most posted dog. He gets puppuccinos. He falls asleep during his face groom. He sits on Michelle's table every six to eight weeks and goes home looking exactly like he did last time - which is precisely the point.

Maggie is a groodle and she is nervous. Not aggressive, not difficult - nervous. She tenses up when she doesn't know what's coming next.

The constant pressure to oversee every detail can lead to fatigue, hinder team morale, and impede business progress.

An important part of professional dog grooming is the ability to deliver exceptional customer service.