After 35 years in dog grooming, Nat has seen the industry change enormously. In this conversation, she looks back at what groomers were taught about behaviour, what was missing, and how her own approach to grooming and education has evolved along the way.

Nat talks candidly about the old days of simply getting the groom done, the growing importance of reading and understanding the dog in front of us, and why technical skill alone isn't enough for today's groomer.

A personal reflection on where we've come from, what we know now, and why grooming education should never stop evolving.